Return Policy

IC Collection packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally in transit. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as IC Collection from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer. All damages must be notified to carrier and IC Collection within 48 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to IC Collection and NOT NEGOTIABLE. All disputes about the settlement amount should be addressed with the carrier. IC Collection under no circumstances shall be liable for the damaged product or for subsequent settlement of the claim with the carrier. Returns Special orders cannot be returned. If the buyer decides to return any part of the ordered item, he/she must contact IC Collection and receive a return authorization within 7 days of receiving the order (part of the order). IC Collection will issue an RA number (Return Authorization number) to buyer. This number should be written on the outside of the return packages when return. A 25% restocking fee will be incurred upon the buyer if the problem related to the item(s) are not responsible by IC Collection. If the problem is caused by IC Collection we will cover 100% of the shipping fee and give buyer a full refund, unless the return is not made within 7 days of receiving the order.